Thailand Importer of Record · IOR

The Importer of Record is the party named as importer on the customs declaration. It is a different role from the regulatory holder (the responsible party named on the licence); depending on the product, the same company may play both or they may be split.

As IOR, Doosigan takes on:

• Confirming import eligibility and licence scope per product
• Reviewing shipping documents, labels and import conditions
• Filing the import declaration in Doosigan's name and coordinating clearance
• Handing over to the agreed partners after clearance

Outside the scope: stand-alone customs consulting, warehousing and domestic delivery, and sales on your behalf. Logistics and sales belong to your partners; Doosigan is responsible up to the point where the goods pass to them lawfully.

Shipments usually stall at customs because of licence scope, not paperwork. Before shipping we compare the following.

Item	Why it matters
Approval status	Whether the TISI licence number, NBTC approval number or Thai FDA notification is current
Models within scope	Whether the models being shipped match the models licensed. Out-of-scope models stop at customs
Labels	Whether the importer name, licence number and other mandatory marks are on the shipped goods
Shipping documents	Whether the description, quantity and HS code on the invoice, packing list and waybill match the licence data
Purpose	Sale or test sample. Samples clear under a separate import permit

If any one of these is off, delaying the shipment costs less than clearing it.

Thai customs is electronically connected to the regulators' licence data. For TISI compulsory-standard products, every import is registered in TISI's National Single Window with the product, quantity, factory, HS code and invoice, referencing the licence number; that data flows to the Customs Department. If there is no licence, or some models are missing from it, the entry goes to a separate review by TISI officers.

Other authorities work on the same principle: the goods declared must match what the regulator has on record. Doosigan performs this registration as importer. How duties and VAT are handled and settled is set in the agreement.

Cleared goods pass to the agreed partners. Where a brand works with several SPCs or distribution partners, agreeing each partner's products, quantities and delivery terms in advance lets one import supply several partners. Storage and delivery are handled by the partners or their appointed logistics providers.

If you already import into Thailand, you more often do not need an IOR. We first decide whether product compliance support within your current structure is enough, or whether the brand wants a neutral holder and therefore a separate IOR. In the latter case it is designed as one structure with license holding.